Order Support Specialists provide an exceptional customer experience focused on fulfillment of reagents, accessories, services, instruments and other Sebia product solutions. Specialists manage product order and return requests to ensure customer satisfaction from initial communication through receipt of product. Specialists multitask and prioritize based on changing customer and business needs. They obtain, analyze, and verify the accuracy of order information, process the order in a timely manner, and manage orders to resolution. Order Support Specialists are the direct link between our customers, distribution, commercial, and service teams.
Responsibilities
Relevant Knowledge & Skills
Physical Requirements
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands: While performing the duties of this job, employee is occasionally required to stand, walk, kneel, sit, and use hands to handle objects and tools; reach with hands and arms, talk and hear. Employee must occasionally lift and/or move light to moderate weight (up to 50 pounds), and climb and balance on ladders. Specific vision abilities required by the job include close vision and the ability to adjust focus. Occasional work in refrigerated temperatures.
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