JOB SUMMARY
Responsible for coordinating the export/import/logistical operational activities of the branch office maintaining competitiveness. Handle and coordinate customer demands maintaining a high level of excellence in customer service and operations.
Duties & Functions
• Generate air and ocean bills of lading and supporting export shipment documentation to ensure freight can be processed and efficiently exported.
• Contact trucking companies to arrange for pickup of customer’s freight. Contact air and ocean carriers to book export shipments and close consolidations.
• Review procedures and implement TSA safety regulations as developed by the Head Office.
• Arrange for import documentation pickup at the airlines. Review immediate Transport documents for US Customs and relay arrival information.
• Contact outside Customs Brokers to coordinate that import freight is cleared in a timely manner.
• Correspond with NNR Japan and other overseas agents.
• Provide internal and external customers with quotations and generate proposals for the sales staff.
• Contact present customers who have not shipped regularly to determine shipping status.
• Conduct telephone sales to prospective customers.
• Contact customers following sales to ensure ongoing customer satisfaction, provide flight details, maintain and review letters of credit and resolve any complaints. Assist with the collection of customer accounts. • Completing light warehouse work including operating a forklift.
• Receive freight in warehouse and perform TSA safety checks. Prepare and label freight for export.
• Responsible for devanning and loading sea freight containers, building of pallets and ULD’s including Main Deck Pallets if applicable.
• Maintain client inventory, on hand notices and handle pick & pack as determined by 3PL customer requirements.
• Perform other duties as requested by management.
QUALIFICATION STANDARDS
Education & Experience:
• Minimum requirement High School diploma or GED.
• Familiar with international freight forwarding operations both Air and Ocean.
• Proficient with Microsoft Office applications.
• Forklift safety certification. Successfully passed TSA training.
• Certified to handle Dangerous Goods when receiving, storing, handling, or releasing freight.
• Ability to use basic math skills to calculate freight, storage, duty and other charges.
Physical requirements:
• Flexible and long hours sometimes required.
• Medium/Heavy work - Exerting up to 65 pounds of force occasionally, frequently and/or constantly to lift, carry, push, pull or otherwise move objects.
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