Overview
Client Advocates are responsible for engaging with customers through a variety of service channels, which may include incoming phone calls, email, social media and/or online chat. Team members are to represent well by presenting a positive, professional image while meeting or exceeding customer expectations.
Essential Functions/Responsibilities:
-Answer customer inquiries relating to bank products and services. Inquires may be received via telephone calls delivered through call routing technology or through digital channels such as email, social media and online chat.
-Recognize sales opportunities and recommend products to clients in and refer clients to sales associates
-Remain current on products, services, policies and procedures
-Resolve customer inquiries or issues with respect to any loan product offered by our Banking client
-Resolve customer issues through account research and utilization of support materials and resources
-Perform customer account transaction and maintenance activities accurately
-Strive for first contact resolution of customer inquiries, transactions and problem resolution
-Escalate customer requests requiring additional knowledge or expertise as defined by department leadership
Minimum Knowledge, Skills, and Abilities:
-High school diploma or general education degree (GED)
-Demonstrated ability in providing excellent customer service
Preferred Knowledge and Skills:
-1+ years of experience working in a high call volume service center
-Working knowledge of database software, such as Jack Henry Silverlake or other customer information systems
-Strong interpersonal, verbal and written communication skills
Company Description Cerveza Cito is craft Brewery and was started by the founders of Suavecito Pomade in their home town, Santa Ana. They brew beers inspired by the flavors of their culture and childhood. Role Description This is a part-time on-site role for a...
...our partners increase their knowledge and skills to achieve greater impact in their work. Atlas Network is seeking a Leadership Programs Manager to drive the strategic execution of its leadership development programs. This role will focus on managing and optimizing...
...Role Procurement Manager Industry Industrial Manufacturing Reports To Materials Manager Location Pensacola, FL Position Summary: We are seeking a results-driven Procurement Manager to lead sourcing and procurement operations in a high-volume industrial...
...with development plan. Position is office-based in Summit, NJ with in-office attendance requiring a minimum of 60% of the time. Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential...
...Insight Global's client in the Environmental Consulting space is looking to add a Project Manager to their team in the St. Louis area. This environmental team has a focus in school based asbestos programs and services about 6 different districts in the STL area. An ideal...