Job Description

  Location: Based in Coral Springs, FL

Travel Required: 40%, including domestic and international travel

Full-time | Flexible Hours

About Us

We are a fast-growing IT company specializing in innovative management software solutions for casinos, gaming rooms, and route operators . Our goal is to modernize the gaming industry with robust, scalable technology. To help us deliver, we’re seeking a Field/Support Technician who’s hands-on, resourceful, and ready to travel.

About the Role

As a Field Technician , you will be the technical ambassador of our company, responsible for installing, configuring, and supporting our proprietary software and hardware solutions at customer sites, as well as at our corporate office. You will work directly with casinos, gaming halls, and route operations across the U.S. and abroad.

What You’ll Do

Product Installations & Technical Setup

• Install and configure gaming management systems, hardware, and server/client applications.
• Set up our software / hardware on EGMs, redemption kiosks, and other networked gaming equipment.
• Ensure system compatibility with EGM platforms such as IGT, Aristocrat, Bally, and Light & Wonder, as well as serial connections and non-SAS protocols.
• Support integrations with ticket-in/ticket-out (TITO), Player Tracking, accounting, and real-time monitoring systems, and other 3 rd party equipment suppliers.
• Ensure installations are completed within schedule and to customer satisfaction.

Maintenance & Customer Support

• Troubleshoot both software and hardware issues on-site (in office and field).
• Expertise in identifying and resolving network communication, errors between machines and CMS Severs.
• Experience working with IT Teams for system updates, backups and security protocols.
• Diagnose failures down to the component level (mechanical, electrical, and electronic).
• Provide proficient on-site / remote support on both proprietary hardware and software.
• Train customers on system functionality and maintenance procedures.

Project Coordination & Reporting

• Complete accurate and timely reports, logs, and installation documentation.
• Provide post-installation support, either remotely or in person.
• Communicate frequently with the operations and development teams to relay customer feedback.

Requirements

• Minimum 3 years of experience working with gaming machines, route operations, or casino technology.
• Strong background in troubleshooting EGMs and peripheral systems.
• Ability to read and interpret technical schematics and service manuals.
• Knowledge of required software to work on both EGMs and components.
• Familiarity with slot accounting systems, TITO, CMS, and networking.
• High school diploma or equivalent required (technical certification or associate’s degree preferred).
• Proficiency in English. Spanish or Portuguese is a plus.
• Must be able to lift 50+ lbs and operate power tools safely.
• Must have a valid driver’s license and an active passport.
• Must be able and willing to travel up to 40% , including international assignments.
• Must be eligible to work in the U.S. and obtain any necessary gaming licenses.

What We Offer

• Competitive salary.
• Paid travel expenses (flights, hotels, per diem).
• Ongoing training in gaming systems and software.
• Dynamic, growing team with advancement opportunities.
• Exposure to industry-leading technology in a booming sector.

Sound Like You? Apply Today.

If you're passionate about gaming tech, enjoy being on the move, and love solving problems, we want you on our team. Join a company that’s redefining gaming operations with smart, scalable software and top-tier service.

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