Senior ServiceNow Architect Job at Net2Source Inc., Dallas, TX

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  • Net2Source Inc.
  • Dallas, TX

Job Description

Title: Senior ServiceNow Architect

Location: Dallas TX

Employment Type: Contract to Hire

Experience Level: Senior Level

Job Summary: We are seeking a highly skilled and experienced Senior ServiceNow Developer to lead the design, implementation, and optimization of our ServiceNow platform. The ideal candidate will possess in-depth expertise in CMDB management , MID Server configuration , ITOM (IT Operations Management) , API development , and advanced configurations like mTLS and Software Bill of Material (SBOM) modeling . This role also involves creating and deploying custom health dashboards and optimizing out-of-the-box dashboards to enhance operational insights and business outcomes.

Key Responsibilities

  1. ServiceNow Platform Development & Administration
  • Architect, configure, and manage the ServiceNow CMDB for effective asset and service tracking.
  • Deploy and maintain MID Servers to enable robust system integrations and data aggregation.
  • Drive ITOM implementations , including Discovery , Event Management , and Service Mapping .
  1. Dashboards and Monitoring Solutions
  • Develop and deploy custom health dashboards tailored to customer and organizational requirements.
  • Enhance and maintain out-of-the-box dashboards for better data visualization and reporting.
  1. Integration and API Development
  • Design and implement secure APIs (REST/SOAP) for seamless system integrations.
  • Ensure compliance with security protocols, including mTLS configuration for secure data communications.
  1. Advanced Configuration and Customization
  • Model Software Bill of Materials (SBOM) for effective software asset tracking and compliance.
  • Implement advanced ITOM solutions to optimize service delivery and monitoring.
  1. Stakeholder Collaboration
  • Work closely with business and IT stakeholders to gather requirements and translate them into scalable technical solutions.
  • Provide leadership and mentorship to junior developers and administrators.
  1. Documentation and Best Practices
  • Maintain detailed documentation for configurations, workflows, integrations, and customizations.
  • Adhere to and promote best practices for change management and system governance.

Required Qualifications

  • 8+ years of hands-on experience with ServiceNow development and administration.
  • Deep expertise in configuring and managing the ServiceNow CMDB , including integrations and best practices.
  • Proven track record in configuring MID Servers for data collection and integration tasks.
  • Extensive experience with ITOM modules , including Discovery , Service Mapping , and Event Management .
  • Advanced proficiency in creating and optimizing custom and out-of-the-box dashboards for monitoring and reporting.
  • Strong experience with API development and integration using REST/SOAP frameworks.
  • Expertise in mTLS configuration for secure communications.
  • Experience with Software Bill of Material (SBOM) modeling and its applications.
  • Strong scripting skills in JavaScript , PowerShell , or Python .
  • Familiarity with ITIL processes and their implementation in ServiceNow.

Preferred Qualifications

  • ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist, Certified Application Developer, or ITOM Specialist).
  • Experience with advanced ITOM use cases such as anomaly detection and AIOps integrations.
  • Understanding of DevOps practices and CI/CD pipeline integration.
  • Familiarity with cloud technologies and their integration with ServiceNow.

Job Tags

Contract work,

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