Job Description

**Benefits** Western Arizona Regional Medical Center offers an excellent total compensation package, including competitive salary, a comprehensive benefit package, and growth opportunities. Your benefits include 401(k), PTO, medical, dental, flex spending, life and disability. **Job Summary** The Manager, Urgent Care is responsible for overseeing daily operations, managing financial and personnel activities, and ensuring high-quality patient care within the urgent care setting. This role leads process improvement initiatives, staff training, and resource management to achieve operational efficiency, clinical excellence, and patient satisfaction. The Manager serves as the primary administrative interface between facility departments and urgent care clinic staff. **Essential Functions** + Manages daily clinic operations, including staffing, patient flow, scheduling, and operational efficiency to ensure high-quality care and a positive patient experience. + Provides leadership and direction to clinical and administrative staff, fostering collaboration and accountability to meet clinic goals. + Develops, implements, and monitors process improvement initiatives to optimize operations and enhance patient satisfaction. + Handles inquiries, resolves patient concerns, and uses quality improvement data to address operational challenges. + Oversees staff recruitment, onboarding, training, and performance evaluations to ensure clinical and non-clinical roles are aligned with organizational standards. + Collaborates with leadership on patient care initiatives, physician billing processes, and operational improvements to achieve clinic objectives. + Performs other duties as assigned. + Complies with all policies and standards. **Qualifications** + Associate Degree in Business Management, Public Health or related field preferred or + Bachelor's Degree in Business Management, Healthcare, Public Health or related field preferred + 4-6 years of experience in clinic or healthcare management required + 2-4 years of experience in an urgent care or similar setting required + 1-2 years of leadership or management experience preferred **Knowledge, Skills and Abilities** + Strong leadership and organizational skills with the ability to manage multiple priorities effectively. + Knowledge of healthcare operations, regulatory requirements, and HIPAA compliance. + Proficiency in budgeting, financial management, and reporting tools. + Excellent interpersonal and communication skills to collaborate with staff, physicians, and leadership. + Ability to analyze data, identify trends, and implement process improvements to achieve clinic goals. + Competence with electronic medical record (EMR) systems and other healthcare-related software. + Commitment to patient-centered care and fostering a positive work environment. **Licenses and Certifications** + Certified Medical Assistant (CMA)-AAMA preferred or + LPN - Licensed Practical Nurse - State Licensure preferred or + RN - Registered Nurse - State Licensure and/or Compact State Licensure preferred INDLEAD To apply, please email [email protected] Equal Employment Opportunity This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to to obtain the main telephone number of the facility and ask for Human Resources.

Job Tags

Local area, Immediate start,

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