Live Chat Agent Job at The Call Firm, LLC, Avondale Estates, GA

SXBqSndSWU1Cbzl3aVN0cys0M0Vqd0F2
  • The Call Firm, LLC
  • Avondale Estates, GA

Job Description

We are looking for a motivated, friendly, and solution-oriented Remote Live Chat Agent to join our customer service team. As a Live Chat Agent, you will be responsible for responding to customer inquiries, resolving issues, and providing excellent service via live chat. This role requires excellent communication skills, a customer-first mindset, and the ability to work efficiently in a fast-paced environment.

Responsibilities:
-Provide prompt, accurate, and friendly customer service through live chat.
-Assist customers with product inquiries, troubleshooting, and resolving issues in real-time.
-Identify and escalate complex issues to higher-level support when necessary.
-Maintain and update customer records and account details in the system.
-Collaborate with other team members and departments to provide solutions.
-Stay up-to-date with product knowledge and FAQs to ensure high-quality support.
-Maintain a positive, empathetic, and professional attitude toward customers.
-Meet or exceed established performance goals, such as response time and resolution time.
-Help create and improve customer service processes and FAQs.

Key Skills:
-Excellent Communication Skills: Strong written communication skills with a professional, friendly tone.
-Problem-Solving: Ability to quickly assess customer issues and provide accurate solutions.
-Multitasking: Handle multiple chats simultaneously while providing quality customer service.
-Time Management: Respond to inquiries efficiently and meet performance metrics.
-Customer-Oriented: Focused on delivering a positive customer experience.
-Technical Proficiency: Comfortable using live chat platforms, CRMs, and other customer service tools.
-Attention to Detail: Ensure that customer information is recorded accurately and consistently.
-Adaptability: Ability to adjust to changing customer demands and company processes.
-Patience and Empathy: Ability to handle difficult customer interactions with professionalism.

Benefit:
401(k)
AD&D insurance
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid sick time
Paid time off
Referral program
Vision insurance
Wellness program
Employment Type: Full-Time
Salary: $ 18.00 25.00 Per Hour

Job Tags

Hourly pay, Full time, Remote work, Flexible hours,

Similar Jobs

Golden Technology

Data Analyst Job at Golden Technology

 ...reports and dashboards to effectively communicate key metrics and insights to stakeholders including leadership teams. Project Management: Lead data analysis projects from initiation to completion, including defining project scope, data requirements, analysis... 

Southeast LBM Holdco LLC

Outside Sales Representative Job at Southeast LBM Holdco LLC

 ...Description: The Outside Sales Representative maintains sales with established customers, develops sales strategies and new accounts, promotes products, and offers solutions to the construction needs of our area contractors. This role is responsible for growing sales... 

ACL Digital

Security & Fire Protection Services Emergency Dispatcher B - L07-Emergency Dispatch Job at ACL Digital

 ...moderate to high volume radio traffic Provide approved Pre-Arrival Instructions according to policies and procedures Support training and Standard Operating Procedures (SOP) formulation as needed Candidate will be Emergency Medical Dispatch (EMD) Certified and... 

Coptic Orphans

Sr. Writer Job at Coptic Orphans

 ...Sr. Writer Purpose of the Job Develop high-impact donor-focused content that conveys the transformative power of Coptic Orphans' mission. This role will play a critical part in engaging, inspiring, and expanding the organization's donor base through powerful storytelling... 

U.S. Tsubaki Power Transmission, LLC

Regional Sales Representative - ANK Job at U.S. Tsubaki Power Transmission, LLC

 ...included but not limited to this job description other tasks may be assigned and expected to be performed. Meet or exceed territory sales goals. Establishes, develops and maintains business relationships with current and prospective customers (both dealer and user...