Inside Sales Support Job at Airgas, Horsham, PA

S0pQSndoUUlCWU53aUNsazhZdk1pdzh2UEE9PQ==
  • Airgas
  • Horsham, PA

Job Description

The Inside Sales Support Representative is responsible for working closely with an assigned team of Account Managers to manage and profitably grow Airgas business within a sales territory. This position will have regional objectives for sales and profitability growth within an assigned territory.

In particular, you will:

  • Works with outside sales team to maintain and grow the existing customer base, including:
  • Maximize account retention through proactive and frequent customer contacts and rapport development.
  • Secures and maintains customer contact relationships with key decision makers, buying influencers and users of products within each assigned account.
  • Improves existing customer business practices through the use and management of Airgas Sales Specialists, vendor partners, current industry best practices, new products and other available resources.
  • Maximizes Airgas “Wallet Share” of existing account base through selling the complete portfolio of Airgas products and services.
  • Responds to and solves customer complaints by deploying the necessary company resources
  • Works with Accounts Receivable personnel in solving collections issues and achieving Days Sales Outstanding (DSO) goals.
  • Takes a lead role in identifying, analyzing and solving service issues.
  • Establishes and maintains clear and consistent lines of communication with internal departments relative to customer successes, customer failures, new customer developments and other customer specific information.
  • Collaborates with Account Managers in developing and executing plans to improve Airgas market share within the assigned sales territory.
  • Maintains a leadership role in delivering sales service. Provides direction as required to other Airgas associates such as market information, pricing strategies, product information or customer information.
  • Works closely with local Branch managers to assist in promoting sales and customer management through retail store locations within assigned geographical area
  • Supports all local, national and regional sales initiatives such as bulk gas sales, safety sales, specialty gas sales, Brand Strategy Management and others that are or may be defined
  • Develops and maintains positive work habits that are conducive to sales and profitability growth, including:
  • Strategizing daily with assigned Account Managers and completing required field visits with each.
  • Achieving department goals on phone time, outbound calls, and other KPI’s.
  • Other duties/projects may be assigned.

Qualifications and Competencies:

  • A high school diploma or equivalent. Additional post high school education and/or training preferred.
  • Prior customer service and/or inside sales related experience required.
  • Prior experience with SAP preferred.
  • Communicates effectively both verbally and in writing; listens effectively and clarifies information as needed; works well with others in a team environment across the organization knowing who to engage to achieve results. Uses candor and sensitivity in their dealings with others.
  • Exhibits customer focused behavior such as building positive relationships and strives to understand customer’s needs, both internal and external.
  • Working knowledge of Google Suites.
  • Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees and strong customer service skills.
  • Detail-oriented.
  • Ability to maintain and demonstrate a positive attitude with all Airgas associates, customers, vendors and other Airgas business partners
  • Strong mathematical, problem solving and analytical skills with the ability to apply to customer sales analysis and cost comparisons.
  • Self-motivated with excellent organizational and time management skills to include the ability to multi- task and effectively manage projects in a diverse organization.
  • Demonstrated knowledge of business and financial concepts including but not limited to Gross Margin, Gross Margin %, Profit & Loss Statement, & EBITDA.

Job Tags

Local area,

Similar Jobs

Franklin Street

Senior Graphic Designer Job at Franklin Street

 ...The Graphic Designer will produce creative collateral for all business lines, ensuring alignment with the companys brand from concept to final product and utilizing creative programs. The ideal candidate will demonstrate a high level of creative development and production... 

Flanagan Law, P.C.

Case Manager Job at Flanagan Law, P.C.

 ...Make a Real Impact! &##128640; We are a fast-paced personal injury law firm looking for a highly motivated and detail-oriented Case Manager to join our team. If you have experience in personal injury law, thrive in a dynamic environment, and are passionate about... 

Quanta Infrastructure Solutions Group

Document Control Specialist Job at Quanta Infrastructure Solutions Group

 ...General Description The Document Control Specialist will facilitate the receipt, retention and distribution of all drawings, documents...  ...Duties With the Procore Administrator, coordinate account access to the document control system for both internal and external... 

SK Food Group Inc

Quality Assurance Manager Job at SK Food Group Inc

 ...flow functionality within the ERP System (Sage X3). Ability to account and submit all required mock recall documentation to corporate QA leadership. Execute QA (Plant level) functionality within the ERP System (Sage X3). Manage 3rd party pest control firm.... 

South Carolina Waterfowl Association

Environmental Educators Job at South Carolina Waterfowl Association

 ...Position Summary: Environmental Educators provide all programming for students and teachers during their Camp Leopold stay. Start Date: August 16th, 2025 Duties/Responsibilities: Lead students and chaperones through daily programs including class instruction, outdoor...