Inside Sales Support Job at Airgas, Horsham, PA

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  • Airgas
  • Horsham, PA

Job Description

The Inside Sales Support Representative is responsible for working closely with an assigned team of Account Managers to manage and profitably grow Airgas business within a sales territory. This position will have regional objectives for sales and profitability growth within an assigned territory.

In particular, you will:

  • Works with outside sales team to maintain and grow the existing customer base, including:
  • Maximize account retention through proactive and frequent customer contacts and rapport development.
  • Secures and maintains customer contact relationships with key decision makers, buying influencers and users of products within each assigned account.
  • Improves existing customer business practices through the use and management of Airgas Sales Specialists, vendor partners, current industry best practices, new products and other available resources.
  • Maximizes Airgas “Wallet Share” of existing account base through selling the complete portfolio of Airgas products and services.
  • Responds to and solves customer complaints by deploying the necessary company resources
  • Works with Accounts Receivable personnel in solving collections issues and achieving Days Sales Outstanding (DSO) goals.
  • Takes a lead role in identifying, analyzing and solving service issues.
  • Establishes and maintains clear and consistent lines of communication with internal departments relative to customer successes, customer failures, new customer developments and other customer specific information.
  • Collaborates with Account Managers in developing and executing plans to improve Airgas market share within the assigned sales territory.
  • Maintains a leadership role in delivering sales service. Provides direction as required to other Airgas associates such as market information, pricing strategies, product information or customer information.
  • Works closely with local Branch managers to assist in promoting sales and customer management through retail store locations within assigned geographical area
  • Supports all local, national and regional sales initiatives such as bulk gas sales, safety sales, specialty gas sales, Brand Strategy Management and others that are or may be defined
  • Develops and maintains positive work habits that are conducive to sales and profitability growth, including:
  • Strategizing daily with assigned Account Managers and completing required field visits with each.
  • Achieving department goals on phone time, outbound calls, and other KPI’s.
  • Other duties/projects may be assigned.

Qualifications and Competencies:

  • A high school diploma or equivalent. Additional post high school education and/or training preferred.
  • Prior customer service and/or inside sales related experience required.
  • Prior experience with SAP preferred.
  • Communicates effectively both verbally and in writing; listens effectively and clarifies information as needed; works well with others in a team environment across the organization knowing who to engage to achieve results. Uses candor and sensitivity in their dealings with others.
  • Exhibits customer focused behavior such as building positive relationships and strives to understand customer’s needs, both internal and external.
  • Working knowledge of Google Suites.
  • Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees and strong customer service skills.
  • Detail-oriented.
  • Ability to maintain and demonstrate a positive attitude with all Airgas associates, customers, vendors and other Airgas business partners
  • Strong mathematical, problem solving and analytical skills with the ability to apply to customer sales analysis and cost comparisons.
  • Self-motivated with excellent organizational and time management skills to include the ability to multi- task and effectively manage projects in a diverse organization.
  • Demonstrated knowledge of business and financial concepts including but not limited to Gross Margin, Gross Margin %, Profit & Loss Statement, & EBITDA.

Job Tags

Local area,

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