Fraud Specialist Job at Innovative Systems Group, Overland Park, KS

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  • Innovative Systems Group
  • Overland Park, KS

Job Description

Job Title: Fraud Specialist | Fraud Operations Specialist I

Location: Overland Park KS-Hybrid

Pay rate: $19.00/hr on W2

Duration: June 2025 to September 2025 (possible extension)

This role will be hybrid, 3 days office/2 days remote after training is complete.

Hours of operation Mon-Fri 930-630 CST and Saturday 8:00AM to 5:00PM CST.

Training hours will be 8:00-5:00 CST.

Must be able to work flexible schedule including nights, weekends and holidays.

Position Summary:

  • Reviews, identifies, and deters fraudulent activity.
  • Takes inbound calls and referrals from victims of fraudulent activities.
  • Assess the available information via multiple internal and external tools to identify the situation and provide guidance to resolve issue.

Position Requirements:

• Must have excellent conversational skills in English

• Experience navigating multiple computer screens and programs while interacting with customers on the phone.

• High School diploma or equivalent

• One year experience operating a computer in a Windows based environment

• One year experience in fraud, customer service or a call center environment Technology Requirements (I.E Programs, systems, etc) Phone skills, typing skills and good communication skills

What does a typical day look like? (daily tasks) Phone calls, using slack to communicate to the team and reviewing documents to validate identity

Preferred background/prior work experience?

  • Customer service and call center skills
  • Priority soft skills Good tone and communication skills as wells as listening skills Role will support Fraud Mgmt.

Job Tags

Holiday work, Work experience placement, Remote job, Flexible hours, Night shift, Saturday,

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