Location: Cleveland, OH (100% onsite)
Length: Direct Hire
Salary: 40k-50k
You will impact the lives of your customers while working in an environment of respect, empowerment, and professional development. Your customer service expertise and financial background will allow you to help families purchase high quality homes in your community. You will act as a liaison between the borrower, sales team, and underwriting department to ensure a helpful and friendly home buying experience.
Primary Responsibilities
• Positively impact the customer experience, while maintaining frequent communication and providing exceptional customer service to homebuyers
• Maintain ongoing communication with our clients Mortgage and Homebuilding staff throughout the entire loan process
• Manage multiple loan files, collect and record customer information, and ensure timely processing of mortgages
• Set up loan files, order all exhibits (i.e., VOE's, VOD's credit report, etc.), and follow up on submitted and pending loans.
• Coordinate closing paperwork, ensure accuracy and completeness of loan files prior to passing to the closing department
REQUIRED SKILLS AND EXPERIENCE
• Excellent customer service, and strong oral and written communication skills
• Strong organization skills, attention to detail, and ability to multi-task
NICE TO HAVE SKILLS AND EXPERIENCE
• At least 2 years of experience processing loans, preferred
• Working knowledge of real estate documentation, underwriting policies, compliance, and procedures, preferred
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