Minimum of 4 years of relevant hands-on IT support experience.
Proficient in supporting hardware like desktops, laptops, tablets, smartphones, desk phones, and printers.
Experience with video conferencing devices and audio-visual equipment setup and troubleshooting.
Strong knowledge of Windows OS, MS Office, O365, and basic Mac OS functionality.
Expertise in using ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management).
Excellent written and verbal communication skills.
Ability to provide on-call support during off-hours, weekends, and holidays for high-priority issues.
Willing to travel to nearby sites as needed (mileage covered).
Required to work from office daily (no work-from-home option).
Skilled in disconnecting, reconnecting, and relocating workstation and phone equipment.
Experience with imaging and reimaging Windows desktops and laptops.
Able to lift and move up to 50 lbs safely using carts or other tools.
Familiarity with IMACD (Install, Move, Add, Change, Dispose) processes and asset inventory.
Adheres to ESD safety standards during equipment handling.
Competent in remote desktop applications and client support tools.
Knowledge of imaging tools like Ghost, SCCM, and system provisioning processes.
Experience provisioning and supporting mobile devices (iPhone, Android, Blackberry).
Proficient in Microsoft Active Directory, Group Policy, and Exchange configuration.
Advanced support skills for MS Office Suite (Word, Excel, PowerPoint, Outlook).
Excellent printer support knowledge in enterprise settings.
Ability to follow detailed documentation for software and hardware provisioning.
Experience coordinating IMACD tasks with internal teams and third-party vendors.
Demonstrated ability to manage site surveys, equipment validation, and scheduling technicians.
Strong customer service mindset; treats all users as VIPs to maintain strong engagement with IT.
Preferred certifications include A+ Hardware, Microsoft, ITIL, and CCNA.
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