Customer Success Specialist Job at J.Hilburn, Lewisville, TX

TEpyQnpCUU5Bb2R6aHlobi80ak9qd3N0UEE9PQ==
  • J.Hilburn
  • Lewisville, TX

Job Description

This is an ONSITE position 4 days/week, Monday through Thursday, Fridays are remote.

Core Accountabilities and Responsibilities

5-star Concierge Service

  • Concierge service mentality: Demonstrate a relentless commitment to supporting Stylist business success with a proactive, solutions-first approach.
  • Multi-channel responsiveness: Deliver timely, white-glove service via phone, email, live chat, and text channels to support Stylist and Client inquiries.
  • Fit and product support: Provide guidance and advice on product fit, design, and ordering to support Stylist expertise and Client satisfaction.
  • Problem resolution: Troubleshoot complex issues with persistence and professionalism, ensuring complete and satisfying resolution for the Stylist.

Stylist Partnership Development

  • Business partnership mindset : Build authentic relationships with Stylists and act as a trusted partner in their business growth.
  • Proactive outreach: Identify opportunities to check in with Stylists, support onboarding or transitions, and proactively offer help without being asked.
  • Insight sharing: Surface useful trends or recurring challenges to company leadership to improve systems and drive service enhancements.
  • Advocacy and follow-through: Ensure the Stylists will feel seen, heard, and supported by owning their issue from start to finish.

Knowledge and Process Execution

  • Policy and procedure fluency: Continously learn knowledge of J.Hilburn processes, programs, and systems accurately in daily support.
  • Knowledge base utilization : Reference and contribute to the internal knowledge base to support continuous service quality improvement.
  • Process adherence: Follow standard operating procedures to ensure consistency and professionalism in every interaction.
  • Documentation and ticketing: Accurately record service requests, updates, and resolutions in the appropriate systems.

Cross-functional Collaboration

  • Stylist Success Team Collaboration: Communicate openly and respectfully with peers, sharing knowledge and supporting group success.
  • Cross-functional Team Collaboration: Collaborate respectfully and effectively with other departments to align on solutions, share insights, and support Stylist-facing initiatives.

Required Knowledge, Skills, and Abilities

  • Delivering support across multiple channels (phone, email, chat, sms) in a fast-paced
  • Strong problem-solving, communication, and relationship management skills.
  • Strong proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with CRM systems (e.g., Zendesk, Salesforce, Freshdesk).
  • Ability to resolve complex service issues with a high level of professionalism, persistence, and empathy.
  • Providing fit and product advice, ideally within apparel, tailoring, or styling environment.
  • Proven record of adaptability and resilience while thriving in a fast-paced environment by staying composed, flexible, and ready to take initiative.
  • Working with independent contractors, business owners, or Stylists, offering tools, guidance, and support to help grow their business.

Required Education and Experience

  • Bachelor’s degree in Fashion Merchandising, Business, Communication, or a related field preferred.
  • 5+ years of customer service or sales experience, preferably in high-end retail client-facing, apparel/fashion, e-commerce, or concierge services.
  • Familiarity with interpreting and navigating backend order systems, customer profiles, and inventory tools.
  • Familiarity with building successful rapport and loyalty with clients.
  • Proven record of adaptability and resilience while thriving in a fast-paced environment by staying composed, flexible, and ready to take initiative.
  • Familiarity with CRM systems, ticketing platforms, or customer support software (e.g., Zendesk, Salesforce, Freshdesk, etc.).

Travel

  • There is minimal anticipated travel required for this position.
  • Annual and Semi-Annual Company Conferences, usually in the DFW area

Job Tags

For contractors, Remote job, Flexible hours, Monday to Friday, Monday to Thursday,

Similar Jobs

B. Braun US Pharmaceutical Manufacturing LLC

Supv Manufacturing II (Sun-Wed 5:30 PM - 5:30 AM) Job at B. Braun US Pharmaceutical Manufacturing LLC

B. Braun Medical, Inc. Company: B. Braun US Pharmaceutical Manufacturing LLC Job Posting Location: Irvine, California, United States Functional Area: Production Working Model: Onsite Days of Work: Wednesday, Tuesday, Monday, Sunday Shift: 4X10 ...

Brighten Lives Foundation

Virtual Assistant Job at Brighten Lives Foundation

Virtual Assistant Position Available Join our dynamic team as a Virtual Assistant and be at the forefront of efficient and remote support! Responsibilities: - Manage email correspondence and calendar scheduling. - Conduct research and compile data as needed.... 

Coda Search│Staffing

Senior Associate - Risk Analytics (Hedge Fund) Job at Coda Search│Staffing

 ...Desired Skills and Experience Bachelors Degree required Strong programming skills and experience with Python, VBA, SQL, R. CFA or CFA in progress preferred Advanced Proficiency in Microsoft Office, particularly Excel Modeling/VBA Technical knowledge... 

Saicon

Business Analyst Job at Saicon

 ...Business Analyst I &##128205; Location: Detroit, MI 48227 (Hybrid) &##128197; Duration: 12 Months &##128188; Employment Type: Contract Job Summary: We are seeking a Business Analyst I to join our team on a 12-month contract supporting business and systems... 

Sunrun

Appointment Setter | Housing Opportunity Job at Sunrun

 ...About Sunrun: Sunrun is the #1 residential solar company in the U.S., helping homeowners switch to clean energy with zero upfront costs...  ...planet run by the sun. Position: Appointment Setter (Full/Part-Time) This is a field sales representative position. We're looking...