Customer Success Manager Job at Dazos, Boca Raton, FL

S0p6QXdCUU9Cb0o3aVN0ai9JL01pd2d1UGc9PQ==
  • Dazos
  • Boca Raton, FL

Job Description

Role: Customer Success Manager (Mission Driven) - SMB

About Dazos:

Amazing opportunity to join a mission-driven software company that serves the Mental & Behavioral Health space. Our products help Mental and Behavioral Health organizations better operate their business, get reimbursed by insurance companies, and better engage their patients. Dazos has created the only Revenue Acceleration, Business Intelligence, and Compliance Automation platform in the industry. We power the heartbeat of Behavioral Health. We pride ourselves on providing an excellent work environment that is positive, diverse, and amazing career development.

We are seeking an experienced Customer Success Manager to join this fast paced, dynamic team. As an ideal candidate, you will have over 5 years of experience in software (sales, customer success, or implementation) in the B2B space and will be deeply familiar with CRM best practices and processes. You will have a strong track record in project management, client communication, and understanding complex business requirements to deliver tailored solutions all with the goal of helping customers get value from Dazos. 

Responsibilities:

  • Interface directly with Dazos customers to drive enablement, product value, and adoption of the Dazos suite including our CRM, Business Intelligence, and Marketing Reports solutions
  • Take ownership of a handful of implementations of the Dazos suite and project manage concurrent implementations alongside an active book of business
  • Understand complex business requirements to create tailored solutions, primarily in the CRM, by leveraging workflows, customizing reports, and utilizing industry best practices to curate the system and optimize their team processes
  • Prioritize time thoughtfully and set proper customer expectations
  • Understand and execute for complex customer requests and integration configurations
  • Communicate closely and professionally with multiple customer stakeholders to ensure they’re up to date on latest actions, next steps, and overall progress toward implementation completion
  • Participate in cross functional knowledge transfer sessions, product training and other strategic initiatives as needed
  • Contribute to the development of best practices, project standards and methodologies to improve efficiency and effectiveness of implementations and team processes, policies, & procedures.
  • Identify opportunities for knowledge management, documentation and service automation, and participate in creating those tools. 

What you’ll Need

  • 5+ years of experience in customer success, technical implementations, onboarding, training, or sales engineering in B2B SaaS
  • Direct experience administering, implementing or working closely with CRMs, specifically with reporting, integrations, and automations
  • Exceptional oral and written communication, presentation skills, and the ability to simplify complex concepts for any audience
  • Track record of success with managing multiple active implementation projects, each with multiple stakeholders
  • Strong critical thinkings skills, a growth mindset, and desire to continuously improve
  • A passion for contributing in a meaningful industry and being able to convey that excitement to create momentum and deliver an exceptional customer experience 
  • Call center experience within the behavioral health space is a plus

What we Offer

  • Opportunity to join a mission-driven company that serves that mental and behavioral health space. Do meaningful work while helping some of those that need it most
  • Industry competitive salary with possible hybrid work schedule
  • Massive promotion and career path opportunity
  • Amazing career path opportunity 
  • Excellent benefits and comp
  • Fun company with positive culture and amazing team

Job Tags

Similar Jobs

Advanced Environmental Laboratories, Inc.

Analyst - Organics Department Job at Advanced Environmental Laboratories, Inc.

 ...about the environment? Join AEL! We are currently looking for entry level and mid-level analysts for the Organics department at our AEL...  ...(if you have one available) and a cover letter always helps. The whole process should take less than 15 minutes. Applying... 

MARTINEZ AND COMPANY, INC.

Armed Security Officer - FT 1st Shift Job at MARTINEZ AND COMPANY, INC.

 ...Armed Security Officer - FT 1st Shift (Bilingual/Spanish Speaker) Location: Wimauma, FL Employment Type: Full-Time for 1st Shift Various Shifts Available: Monday through Saturday Shift Time: 10:00 am to 9:00 pm Estimated Job Start Date: July 1, 2025... 

International Leadership Charter High School

Bilingual Guidance Counselor Job at International Leadership Charter High School

 ...INTERNATIONAL LEADERSHIP CHARTER HIGH SCHOOL BILINGUAL GUIDANCE COUNSELOR (SY 2025-2026) The International Leadership Charter High School (ILCHS) implements an academically rigorous curriculum that will raise the student's intellectual capacity, provide them... 

Pacifica Christian High School

Math Teacher Job at Pacifica Christian High School

 ...critical time in their intellectual development. Pacifica students learn to discern what is true, what is right, and what is good from teachers who pursue integrity and wisdom in their own lives and who are committed to providing mentorship and quality instruction. ...... 

South Carolina Waterfowl Association

Environmental Educators Job at South Carolina Waterfowl Association

 ...Position Summary: Environmental Educators provide all programming for students and teachers during their Camp Leopold stay. Start Date: August 16th, 2025 Duties/Responsibilities: Lead students and chaperones through daily programs including class instruction, outdoor...