Customer Service Representative Job at SGS Consulting, Azusa, CA

SXBqQXd4OEpBNFIwamlsaitvUE5qUTR2TUE9PQ==
  • SGS Consulting
  • Azusa, CA

Job Description

Job Title

Customer Service Representative

Description

Provides courteous and efficient customer service and answers customer inquiries, schedules customer support services, works within various computer systems, & provides routine administrative support to assigned group.

1 . Own the customer service experience. Be the primary point of contact for customers within assigned branch territories. Engage multiple internal teams across branches to provide an excellent customer experience by coordinating and leading the customer service cycle.

2. Coordinate communications (both internal and external) for all aspects of customer and technical service.

3. Analyze, plan and facilitate resolutions for customer service and technical issues.

4. Create new Waste Information Profiles (WIPs) ensuring compliance in accordance with RCRA & DOT regulations.

5. Manage the waste approval process both with internal and 3rd party TSDFs, determining the most cost-effective methods that comply with customer approved facilities and technologies.

6. Manage the creation of jobs and tickets for customer service requests. Create detailed work orders to ensure accurate job understanding of operations teams.

7. Oversee post-shipment processes including review of job information. Verify WIPs and approvals and resolve any issues and discrepancies to ensure TSDF acceptance and impact to invoicing.

8. Collaborate and coordinate with team members to manage all other incoming customer requests, including support for quoting new service categories and working will billing team on customer invoicing process.

9. Other duties and responsibilities as assigned by Customer Excellence Manager.

Job Tags

Similar Jobs

Ultimate Staffing

Receptionist Job at Ultimate Staffing

A leading organization located in the Greenway Plaza area of Houston, TX is seeking a dynamic Receptionist to join their team! This is an excellent opportunity with a great work culture, and competitive compensation and benefits. Starting compensation $18-$20/hour depending...

Harrison Gray Search

Commercial Lines Account Manager Job at Harrison Gray Search

Harrison Gray Search has partnered with a well-established insurance organization seeking a CL Account Manager to join their team in Silver Spring, MD. Our client is looking for driven professionals who bring experience and a positive attitude! Our client provides comprehensive...

SWE Homes, LP

Marketing Manager Job at SWE Homes, LP

 ...Job Title: Marketing Manager Date: 6/2025 Department: Marketing Reports to: VP Sales Marketing Manager Job Summary: We...  ...ledger. Strong vendor negotiation skills. Strong Microsoft Office, Canva, and web development skills. Proven ability to follow... 

Powerwell

Bilingual Quality Control Manager Job at Powerwell

 ...talent. We are recruiting for a Bilingual (English & Spanish) Quality Control Manager. Candidates must be able to work onsite in Houston...  .... Advancing quality achievement and performance improvement throughout the organization. Managing the development and implementation... 

Seminole Tribe of Florida

Healthcare Facilities Compliance Manager Job at Seminole Tribe of Florida

 ...ten (10) years progressively responsible experience in the design, construction and management of construction projects with at least five (5) years of experience working in the medical facilities field is required. Facility Manager Certification (CFM) is preferred. Demonstrate...