Job Title: Customer Service Manager – SaaS
Location: Pembroke Pines, FL
Job Type: Direct Hire
Referral Fee: +/- $1000
Employment Eligibility: Gravity can only consider U.S. Citizens or Green Card Holders at this time.
Position Overview
Gravity is seeking an experienced Customer Service Manager with 10+ years of experience in SaaS-based customer support operations . This role will oversee a team of Customer Service Representatives (CSRs), ensuring a high level of customer satisfaction, efficient support workflows, and process optimization. The ideal candidate has a strong background in SaaS customer success, CRM systems, and technical troubleshooting , with a strategic mindset to drive retention, engagement, and expansion of the customer base.
Key Responsibilities
Required Skills & Qualifications
Education & Experience
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