Job Title: Customer Service Manager (E-Commerce)
Location: Portsmouth, NH (in-office position)
Reports To: President
Employment Type: Full-Time
Company Overview: Rust & Salt, LLC is the exclusive U.S. distributor for premium European footwear and outdoor apparel brands, including Duckfeet, Craghoppers and more. As we expand our portfolio and grow our direct-to-consumer business, we’re looking for a detail-oriented and proactive Head of Customer Service to lead our small but growing customer support team across all brands.
Position Summary: The Customer Service Manager will participate in, as well as oversee all aspects of customer communications and service operations across multiple brands and platforms. includes managing internal customer service staff and contracted partners, maintaining support systems and tools, coordinating with the shipping team, and ensuring exceptional service across channels.
Key Responsibilities:
Customer Correspondence & Service Oversight:
Team Management:
Platform & Systems Management:
Shipping & Order Fulfillment Coordination:
Fraud & Payment Disputes:
In-Person Customer Engagement & POS Management:
Qualifications:
Compensation: commensurate with experience
Benefits: Health, paid time off, employee discounts, 401k
Brand websites: duckfeetusa.com; craghoppersusa.com
Join our team as the Customer Service Manager where you can leverage your skills in a fast-paced environment while contributing to the growth of our online business!
Job Description Benefits: ~ Competitive wages- Earn $11 - $15 per hour. ~ Full-time Position - Day and Evening Shifts ~ On-the-job Paid Training Program ~50% Off Meal Discount!~ Up to 3 Weeks Paid Vacation for employees averaging 35+ hours/week ~ ...
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