Customer Service Manager Job at Appleton Finn, Boston, MA

S1pyQ3hoVU1ESU43anl0cy80ek1od0VxT2c9PQ==
  • Appleton Finn
  • Boston, MA

Job Description

I’m working with a client in the packaging and print industry to find an experienced Customer Service Manager for their Massachusetts location. This full-time position offers a competitive compensation package, dependent on experience and qualifications, along with a comprehensive benefits program (including medical, dental, vision, paid time off, holidays, disability coverage, life insurance, and more).

The company partners with well-known brands to create high-impact packaging and labeling solutions you’d recognize on retail shelves, so this is a great opportunity for someone who enjoys working in a dynamic, customer-focused production environment.

Role Overview:

The Customer Service Manager will oversee the customer service team, driving a positive, collaborative, and solutions-focused culture. They’ll work cross-functionally with production, sales, and other departments to ensure customer expectations are met or exceeded, while also identifying areas for operational improvement and leading initiatives to enhance processes and team effectiveness.

Key Responsibilities:

  • Lead and develop the customer service team, including training, coaching, and performance management.
  • Foster strong team morale and a proactive, customer-first approach.
  • Collaborate with internal stakeholders to resolve issues and maintain high service standards.
  • Identify challenges in meeting customer needs and develop both short- and long-term solutions.
  • Support continuous improvement efforts, applying Lean principles where possible, and helping to maintain process controls and audits.
  • Oversee departmental budgeting and purchasing related to customer service operations.
  • Partner with leadership to address challenges in scheduling, quality, or production coordination.

What We're Looking For:

  • Demonstrated leadership experience in a customer service or client-facing management role.
  • Strong communication skills, both written and verbal, with the ability to deliver clear direction and engage effectively with different audiences.
  • Ability to manage, motivate, and develop a team, setting clear goals and expectations.
  • Collaborative approach to working with other departments to solve problems and improve outcomes.
  • Solid organizational and time-management skills, with a strong eye for detail and a commitment to meeting deadlines.
  • Proven ability to deliver excellent customer service and handle inquiries professionally and thoroughly.

Qualifications:

  • Associate’s degree or comparable technical education, or equivalent professional experience.
  • At least 4 years in a supervisory or management role in customer service, ideally in manufacturing or print/packaging.
  • Prior experience in the printing industry is required.
  • Track record of building successful customer service programs that meet or exceed targets.
  • Experience with Lean Manufacturing principles and/or familiarity with ISO or BRC quality systems is preferred.

Job Tags

Full time, Temporary work,

Similar Jobs

The HR Dept LLC

Roofing Sales/Estimating (Exp. required) Job at The HR Dept LLC

 ...Extensive knowledge of products and services. Follow job flow steps in CRM accurately. Attend sales meetings. Attend product, service and quality assurance meetings and trainings. Sales/Estimating Skill Requirements: Verbal and non-Verbal communication... 

VitalCore Health Strategies

Physician (Medical Director) Job at VitalCore Health Strategies

Start A New Career with VitalCore Health Strategies! VitalCore Health Strategies (VCHS), an industry leader in correctional healthcare, has an opening for a PRN Physician at Racine Co Jail in Racine Wisconsin. At VitalCore we pride ourselves on retaining and ...

Alta Media USA

Livestream Host Job at Alta Media USA

Location: On-site Irvine strongly preferred, or Remote if you have very strong experience Hours: 3 hours/day (flexible schedule) Were looking for an experienced Live Streaming Host or Operations Specialist to join our team as a Livestream host . Youll be the...

Zenly

Real Estate Startup Internship - Summer 2017 Job at Zenly

 ...startup, where you can watch video tours of apartments and rent online without a broker. We are providing transparency and making the apartment...  ...'re looking for an ambitious individual to join our team for a summer internship. Intern will work closely with the company founders... 

Career Professionals, Inc

Production Manager Job at Career Professionals, Inc

 ...Well-established, profitable manufacturing plant in the greater Waco, TX area has immediate need for a Production Manager. This plant is part of a large corporation with several manufacturing plants in the U.S. The Production Manager will report to the Plant Manager...