Job Title: Customer Service Manager
Location: Alexandria, VA
Industry: Home Services (HVAC, Plumbing, Dispatch)
Pay: $80,000 base + up to $25,000 in commission (based on KPIs)
About Our Client:
Addison Group is partnering with a growing home services company that is committed to delivering top-tier service to residential clients. Our client is seeking a dynamic, people-first Customer Service Manager to lead a team of representatives and dispatchers. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys mentoring and building team culture.
Job Description:
The Customer Service Manager will be responsible for overseeing a team of customer service and dispatch professionals, ensuring high-quality service delivery and operational efficiency. This role is hands-on and leadership-focused, with an emphasis on team development, customer satisfaction, and cross-functional collaboration with service and sales departments.
Key Responsibilities:
Qualifications:
Additional Details:
Perks:
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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