Customer Relations Specialist Job at Better Business Bureau of Cincinnati, Cincinnati, OH

S3ByR3doNE5ESVp4aVNwai9vekxqd2tyT3c9PQ==
  • Better Business Bureau of Cincinnati
  • Cincinnati, OH

Job Description

Career Opportunity: Customer Relations Specialist - Better Business Bureau – Cincinnati, OH

Are you ready to join an organization that sets the standard for ethics and excellence in business? Are you an excellent listener? Do you thrive in answering questions and providing effective solutions to customers? If so, join BBB Cincinnati!

Better Business Bureau | Cincinnati is seeking a Customer Relations Specialist for our Marketplace Resource team to provide excellent customer service to those who contact BBB for assistance with disputes and purchasing decisions. You will also assist in the development and maintenance of BBB’s Business Profiles. You will be the primary person responsible for taking incoming calls. Your mission is to assist in resolving complaints, providing excellent customer service, and keeping our Business Profiles timely and relevant.

QUALIFICATIONS AND SKILLS:

To be successful in this role, you must be organized and thorough with keen attention to detail, yet efficient and able to meet deadlines. You must also be a skilled communicator who approaches issues with curiosity and uses a collaborative problem-solving approach. Sound decision making, active and effective listening, time management, and practical AI familiarity are a must to effectively perform this role.

Other qualifications include:

  • Associate Degree or equivalent work experience
  • 2 plus years of relevant experience in a customer supporting role, preferred
  • Strong computer skills including G Suite and knowledgeable about Internet research tools
  • Commitment to providing outstanding customer service to our customers
  • Ability to communicate professionally and persuasively over the phone, in writing and in person with businesses of all sizes and in all industries
  • Strong active listening skills, ability to investigate problems and to develop solutions
  • Ability to manage conflict in a positive and constructive fashion
  • Ability to understand internal policies and procedures and to communicate them to internal and external customers
  • Ability to draft professional business correspondence and other communications including email communications with attention to proper grammar, spelling, and punctuation
  • Professional speaking voice & excellent telephone etiquette

Learn more about the BBB at .

Apply online at or email [email protected] to join a GREAT team with great work benefits!

Employer is EEO/M/F/V/D.

Job Tags

Work experience placement,

Similar Jobs

Stone Hendricks Group

Automotive Technician Job at Stone Hendricks Group

 ...Automotive Service Technician About Us: Join our dynamic and growing team! We pride ourselves on providing exceptional automotive service in a state-of-the-art, climate-controlled facility. We are committed to fostering a supportive and collaborative work environment... 

City of Boerne

Recreation Superintendent Job at City of Boerne

 ...Job Title: Recreation Superintendent Department: Parks & Recreation Location: City of Boerne, Texas Salary Range: $86,112.00 - $110,073.60 Annually Job Description: Under the general supervision of the Assistant Director of Parks and Recreation... 

Insight Global

Office Administrator Job at Insight Global

 ...Insight Global is hiring an Office Administrator to support a large corporate office in the Portland area. They will provide a wide variety...  ...candidates' experience across a range of $60-$70K, with health, dental, vision, 401k, commuter, and mental health benefits available.... 

Leeds Professional Resources

Project Manager Job at Leeds Professional Resources

 ...: We are seeking a skilled and experienced HVAC Commercial Project Manager to oversee and manage HVAC projects for commercial buildings...  ...The ideal candidate will have at least 5 years of relevant experience and hold a Bachelor's degree in Construction Management, Mechanical... 

Northwest Family Law, P.S.

Legal Recruiter (Freelance Remote) Job at Northwest Family Law, P.S.

 ...uncanny ability to find, vet, and hire top talent to maintain the culture and talent of...  ...networking events, and referrals. Lead Talent Acquisition: Facilitate the recruitment processes,...  ...with 20hr per week. Location: Remote / Hybrid or in person options available...