Job Description

Our client is seeking an experienced Change Management Consultant to lead organizational change initiatives for two major technology projects:

• ServiceNow ITSM Implementation – Launching in early September, this 20-week engagement will focus on ensuring smooth adoption of the new IT Service Management platform, minimizing disruption, and engaging stakeholders at all levels.
• Enterprise Analytics & Reporting Platform Rollout – In partnership with IBM, our client is building a next-generation analytics platform. Currently in its early planning phase, this initiative requires a change leader to prepare, communicate, and guide the organization through adoption.

In addition, the consultant will provide limited support for Windows 11 migration efforts , ensuring clear communication and end-user readiness.

Key Responsibilities:

• ServiceNow ITSM Implementation
• Develop and execute a comprehensive change management strategy.
• Conduct stakeholder analysis and engagement planning.
• Create targeted communication and training materials.
• Facilitate workshops, demonstrations, and Q&A sessions.
• Track and report adoption readiness and progress.
• Analytics Platform Rollout (IBM Partnership)
• Collaborate with project and technical teams to understand impact and adoption needs.
• Drive awareness through tailored communication campaigns.
• Create end-user enablement materials, guides, and training programs.
• Support early adopters and champion networks to embed changes.
• Windows 11 Support
• Assist with communications, training, and guidance to support the OS migration.

Qualifications:

• 5+ years of organizational change management experience, preferably in IT transformation projects.
• Proven success leading OCM for enterprise technology implementations ( ServiceNow ITSM experience required ).
• Experience supporting analytics/reporting platform rollouts or data-driven initiatives.
• Excellent facilitation, communication, and stakeholder engagement skills.
• Ability to translate technical concepts into clear, accessible messaging.
• Familiarity with Windows 11 adoption a plus.
• Change management certification (e.g., Prosci) preferred.

Contract Details:

• Start Date: Early September 2025
• Duration: ~20 weeks for ServiceNow ITSM; possible extension for analytics platform work
• Engagement: Full-time contract, flexibility as projects progress

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